Policies

Who are “We”?

When we say “we”, “us”, “our”, or “Universal Air” in this document, we’re talking about Universal Air Charter and Management Ltd (C70071).

We handle your personal information to manage your flights and our relationship with you.

Who Controls Your Information?

For managing our relationship

That’s us, Universal Air Charter and Management Ltd (C70071).

For safety and flight operations

That’s us too, Universal Air Charter and Management Ltd (C70071).

Sharing Your Information Within Our Company

We may share your information within our companies. This helps us manage our relationship with you and ensure your applications are handled smoothly.

Introduction

At Universal Air, we deeply value your privacy and are committed to keeping your personal data safe. We understand the trust you place in us when you share your information, and we don’t take that lightly. Below, we outline how we protect your data from unauthorised access or any potential harm.

How We Keep Your Data Safe

Encryption

We use secure encryption to protect your information both when it’s stored and when it’s being sent. This makes sure only those who are supposed to can access your data.

Limited Access

Only employees who need to see your personal data to do their jobs get access. We have strict controls and security measures to prevent unauthorised access.

Keeping Our Network Safe

We have firewalls and systems to detect anyone trying to access our network without permission. We’re always watching and ready to act to keep your data safe.

Handling Your Data with Care

We only collect what we need and make sure to remove or anonymise information when it’s not necessary to keep it.

Our Team’s Efforts

Training

Everyone at our organisation is trained on the importance of privacy and knows how to keep your data secure.

Policies and Practices

We regularly update our privacy policies to stay in line with new laws and best practices.

Choosing Our Partners Wisely

We work only with trusted vendors and make sure they meet our privacy standards to keep your data safe.

Always Getting Better

The world of information security is always changing, and so are we. We’re constantly updating our practices to stay ahead of any potential threats. We also work with security experts to check our defenses and fix any weaknesses.

Our Promise to You

Your trust means everything to us. At Universal Air we’re dedicated to protecting your data with the highest privacy and security standards. If you have any questions about how we protect your data or want to know more about your personal data, feel free to reach out to us at data.protection@flyuniversalair.com

We’re committed to looking after your personal data and ensuring it remains confidential, secure, and available whenever you need it.

A Step by Step Guide

We value the safety of your data and there are a few easy steps you can take to help keep your information secure, especially your  passwords, and Universal Air account details:

Create a Strong Password for Your Universal Air Account

Make sure your password is hard to guess and unique just for this account. Don’t share your password with anyone. If you think someone else might have used your password without your permission, please change it right away.

Use Different Passwords

Try not to use the same password for your Universal Air account as you do for other accounts. Using different passwords helps keep your data safe if one of your accounts is compromised.

Be Cautious with Emails and Texts

If you get an email or text that seems odd or suspicious, claiming to be from Universal Air, it’s best not to respond or click on any links. This includes messages about:

Bookings you don’t recognise,
Emails that look like they’re from us but something feels off,
Offers for free flights that seem too good to be true.

Your Data Protection Rights

You have certain rights when it comes to your personal data, and we want to make sure you feel empowered to use them. Data protection laws are there to help you control your personal information. If you ever have questions about your rights or how to use them, we’re here to help. Contact us any time at data.protection@flyuniversalair.com

We want to make sure you know how you can keep your personal information with Universal Air safe and understand your rights:

Knowing and Accessing Your Data
You have the right to know if we have your personal data, and if we do, you can ask for a copy of it.

Moving Your Data
You can ask for some of your personal data in a format that’s easy to move and use elsewhere. For example, you could get details of your flight history like booking numbers, flight dates, and destinations.

Updating Your Information
If you spot any mistakes in the information we have about you, or if it’s incomplete, you can ask us to fix or fill it in. Often, you can update your details yourself by logging into your Universal Air account.

Deleting Your Data
We keep your personal data mainly to meet legal requirements and to help you when you travel with us. But, if there’s data we have that’s not needed for these reasons, and you’d like us to delete it, just let us know. This includes if we’ve used your data for marketing and you no longer want us to.

Limiting Use of Your Data
In some situations, you might want us to keep your data but stop using it. For example, if it’s needed for legal reasons. Just tell us, and we’ll make it happen.

Saying No to Data Use
If you don’t agree with how we’re using your data, you can ask us to stop. We always try to balance our business needs with your rights to make sure we’re using your data fairly.

Withdrawing Your Permission
If you’ve given us permission to use your data in a specific way, you can take back that permission any time by getting in touch with our data protection team. Email us at data.protection@flyuniversalair.com

Saying No to Automated Decisions
You have the right to object to decisions made about you by computers alone. If you’re not happy with an automated decision, you can ask for a human to review it.

Making a Request About Your Data
If you want to ask about your data, our form helps us find your information quickly. You’ll need to provide:

Your name and any email addresses you’ve used with us.
Details about the data or help you’re asking for.
A copy of your photo ID to protect your data.
If you’re asking for someone else, we’ll need their permission too.
Once we have everything we need, we aim to respond within a month, as the law requires.

Questions or Concerns?
If you have any questions about your data or if something doesn’t seem right, you can reach out directly to our Data Protection Officer: Email: data.protection@flyuniversalair.com

We might need to check who you are before we can help out.

Not happy with how we handle your data? You have the right to complain to your local data protection authority. If you’re in Malta, you can contact the ICO, or if you’re in another EU country, you can find your authority on the European Data Protection Board’s website

What Are Cookies?

Cookies are small text files that we store on your device (like your computer or smartphone) when you visit the Universal Air website. They’re our digital memory aids, helping us remember your preferences and actions on our site to make your visits smoother and more personalised.

Why We Use Cookies

We use cookies at Universal Air for a few key reasons, all aimed at enhancing your experience and providing services tailored to your interests:

Personalising Your Experience

Cookies help us show you more of what you like. If you often look at specific roles or  jobs, we might highlight similar roles to you.

Tailored Advertising

Noticed how ads seem to know what you’ve been searching for? That’s cookies in action. We use them to present ads that are more relevant to you, improving the chances you’ll find our offers helpful and interesting.

Understanding Our Visitors

Cookies give us valuable insights into how you and others use our site. This information helps us improve your browsing experience, making sure you can find what you’re looking for easily and quickly.

Your Privacy and Cookies

We understand that privacy is important. While cookies are safe and can’t install anything on your device, they do collect information about your browsing habits. We want you to know that respecting your privacy and safeguarding your personal data is a priority for us. You’re always in control of the cookies we store and use.

Managing Your Cookies

You have the power over the cookies on your device. Most web browsers allow you to:

View the cookies stored on your device.
Delete all or some cookies.
Block or allow cookies for all or specific websites.
Adjusting your cookie settings can help you balance between a customised experience on our site and your privacy preferences.

Our Promise

At Universal Air, our goal is to make your online experience as enjoyable and hassle-free as possible. Cookies help us do that by remembering your preferences, showing you relevant content and offers, and understanding how we can serve you better.

We’re committed to using cookies responsibly and ensuring your visit to our website is both enjoyable and secure. If you have any questions about how we use cookies or about your privacy, please feel free to get in touch.

A Simple Guide to Managing Your Cookies

Managing cookies might sound techy, but it’s actually pretty straightforward. Here’s a simple guide to help you control your online cookie jar, keeping your browsing experience just how you like it.

What Are Cookies Again?

Quick recap: cookies are tiny text files websites put on your device to remember your preferences. They make your online visits smoother and more personalised.

A Simple Guide to Managing Your Cookies

Managing cookies might sound techy, but it’s actually pretty straightforward. Here’s a simple guide to help you control your online cookie jar, keeping your browsing experience just how you like it.

What Are Cookies Again?

Quick recap: cookies are tiny text files websites put on your device to remember your preferences. They make your online visits smoother and more personalised.

Why Manage Cookies?
While cookies are great for a tailored web experience, you might want to manage them for privacy reasons or to clear out those you no longer need. Here’s how you can do it:

Check Your Browser Settings
Every web browser (like Chrome, Safari, Firefox, or Edge) has settings for managing cookies. Here’s the general idea:

Find the Settings or Options menu in your browser.

Look for the Privacy or Security section. That’s where you’ll usually find cookie settings.

Choose how you want to handle cookies. You can delete them, refuse them except for certain sites, or block them altogether.

Clearing Cookies
Want to start fresh? Clearing your cookies can do just that. Remember, this will log you out of most websites and might reset some of your preferences.

Go to your browser’s Privacy or Security settings.

Find the option to clear browsing data or history. Make sure to select ‘cookies’ or ‘cookies and other site data’.

Choose the time range. You can clear everything or just the cookies from the last hour, day, etc.

Blocking Cookies
If you’d rather not have cookies stored on your device, you can set your browser to block them:

In your browser’s cookie settings, look for an option to block cookies.
Decide if you want to block all cookies or just third-party cookies (these are usually the ones used for advertising).

Managing Cookies Site by Site
Some browsers let you manage cookies on a site-by-site basis. This means you can allow cookies for websites you trust and block them for others.

Look for a ‘manage exceptions’ or ‘site settings’ option in your browser’s cookie settings.

Add the websites you want to allow or block.

Remember:

Managing cookies is all about finding the right balance for you. Want a personalised web experience? Allow some cookies. Prefer more privacy? Limit them. It’s your call!

We hope this guide helps you feel more in control of your online experience. Happy browsing!

Universal Air aspire to lead the sustainable air travel market. This objective is a key component of our business strategy and we recognise our responsibility to minimise the environmental impact of our operations, business, and supply chain.
To deliver on our commitment, we will:

  •  Lead the movement to truly sustainable air travel by systematically decarbonising each of our routes.
  • Grow sustainably by taking steps to become compliant with the International Civil Aviation Organisation (ICAO) Carbon Offsetting and Reduction Scheme for Aviation (CORSIA) framework ahead of the required threshold.
  • Minimise avoidable CO2e emissions and reduce waste and water usage from our operations.
  • Offset using next generation, superior quality, verifiable carbon offsets – auditable via the Decentralised Environmental Verification Standard.
  • Invest in offsets which address issues of food security and biodiversity regeneration as well as carbon sequestration.
  • Develop and follow a comprehensive and up-to-date Carbon Reduction Plan as part of our Sustainability Strategy.
  • Commit to the values of Transparency, Accountability, Fairness, and Honesty around our carbon neutrality and sustainability campaigns – holding ourselves to the standards of the Anti-Greenwash Charter.
  • Publish and uphold a Green Claims Policy, committing to clear communication of the sustainability benefits our service offers, without concealing or omitting information.

WEBSITE TERMS AND CONDITIONS

These terms and conditions (Terms) apply to all users of the Universal Air Careers website (Website). Any reference to you or your is a reference to you as a user of a Website.  References in these Terms to Universal Air  (or we, us or our) are to Universal Air Charter Management Limited  (company no. C70071, with registered office at Skyparks Business Center, Level 3, Malta International Airport, Luqa, LQA 4000, Malta.

THESE TERMS

You are responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and that they comply with them.  If you do not accept these Terms, you should not use our Website. 

We may make changes to these Terms from time to time.  It is your responsibility to check these Terms periodically for any changes.  Your continued use of any of our Websites will mean that you agree to any changes.  These Terms were most recently updated on [14 May 2024].

USING OUR WEBSITES

You may use our Websites for personal and lawful purposes only.  You may download and print job adverts (Job Adverts) and other content from the Website provided that it is for your own personal, non-commercial use only, and provided that all copyright notices and trademarks are retained.  You must not use our Websites for any commercial purpose without prior written permission from Universal Air.  Commercial purposes include: 

  • copying or downloading content from our Websites or linking to our Websites for further redistribution, sale or licensing, for a fee;
  • including any content from our Websites in other work that is then made available for sale or licensing, for a fee;
  • copying, downloading or posting any content from our Websites on a site or service that incorporates advertising with such content;
  • using content from our Websites for promotional or advertising purposes, whether direct or indirect, whether for a fee or otherwise; or
  • using content from our Websites for the purposes of monetary gain by means of sale, resale, license, loan, hire, transfer or any other form of commercial exploitation.

YOUR ACCOUNT

Creating an account

You can create a Candidate account at any time by following the instructions on our Websites.

  • Candidate:  Where you are searching for employment opportunities you can use your Candidate Account to  search and apply for jobs advertised by Universal Air.  

Passwords

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential.  You must not disclose it to any third party.  

Suspension of your account 

We may suspend and/or deactivate your account at any time where you breach any of these Terms.  On deactivation of your account some of these Terms (which are expressly or impliedly intended remain in full force and effect) shall continue to apply.

Deleting your account 

You can delete your account at any time by following the instructions via ‘My Profile.  If you delete your account, your account and any information stored on it will be permanently deleted so you must ensure that you have backup copies of any documents or information you may need to access. We may retain your personal data as described in our privacy notice.  On deletion of your Candidate account, your agreement with us will automatically and immediately come to an end, but some of these Terms (which are expressly or impliedly intended remain in full force and effect) shall continue to apply.

Candidates

Creating your profile and uploading your CV 

Our Websites allow you to create a candidate profile and to upload, submit, post, send and receive content.  You are solely responsible for any information you include on your profile, in your CV or in any other content you upload, submit, post or send.  

You must ensure that any statements made by you are legal, decent and truthful in all respects.

You can control what information is visible to Universal Air through your Candidate Account settings.  By uploading your CV and any other information, unless you have configured your account preferences:

  • you are authorising Universal Air to make available that information to our recruitment team.
  • Our recruitment team may contact you about your qualifications, experience or any other information that you have shared with us; and
  • we may contact you with jobs relevant to your qualifications, experience, or any other information that you have shared with us.

If you include any personal information in the documents and/or information you upload (such as your mobile phone number or email address), you acknowledge that recruitment team may use this information to contact you directly.

Any material you upload to our Websites will be considered non-confidential and non-proprietary (unless otherwise stated on the Website) and for such content you grant us a transferable, royalty free, worldwide, irrevocable licence to use, copy, distribute, edit, amend, disclose, sub-licence to third parties and create derivative works for any purpose, in any media.  We may remove, edit or amend any such material at any time without notice to you. To the extent moral rights attach to any material you provide, to the fullest extent permitted by law these are waived in our favour.

Applying for jobs 

You can apply for any job advertised on our Website by following the instructions on the advert.  

By submitting an application for a Job Advert on our Website you are confirming that:

  • you have undertaken your own checks and are satisfied: (a) that the job being advertised is a genuine bona fide employment opportunity; (b) with the identity of the employer and their quality; and  (c) that the description and any other information provided to you (via the job advert itself or directly) is accurate, truthful and reliable; and
  • you consent to your application, email address and any personal information you have provided to us (including any personal information which may be available in any documents uploaded by you) being used as part of your application.

If you apply for a job or accept any offer of employment, you do so at your own risk.  In no event will Universal Air be liable for any loss or damage you may sustain as a result of applying for, or accepting, any job  

Job Alerts 

By submitting your email address to Universal Airs Job Alerts service you are authorising Universal Air to contact you with jobs which we think might be relevant to you based on your qualifications, experience or any other information which you have shared with us including without limitation any keywords or other criteria specified by you (such as sector,etc).  You can opt out of receiving Job Alerts at any time by using the “unsubscribe” link in all job alert emails or by using our contact us form on the website. 

Accessing archived job adverts:  

We are unable to provide copies of any historic job adverts which have previously been published on any of our Websites.  If you wish to retain a record of a job advert which you have applied for, we recommend that you make a copy of any job advert (and any other relevant materials) in a durable medium before submitting your application.

CONTENT POSTED ON OUR WEBSITES AND COMMUNICATING WITH OTHER USERS

What we expect from you 

Our Websites allow you to upload, submit, post, send and receive content. You are solely responsible for all electronic communications and content you upload, submit, post or send.  

When using our Websites to communicate with other users we require that you be respectful and truthful.  

You must not use our Websites:

  • to send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene, menacing, racist, threatening, invasive of privacy, in breach of confidence or otherwise infringes the rights of a third party;
  • to cause annoyance or inconvenience;
  • to send chain letters, mass mailings or spam, political campaigning or commercial solicitation;
  • for fraudulent purposes e.g. to impersonate a third party or otherwise mislead as to the origin of your content or to misrepresent the source or ownership of the Website or any of its content.

Our rights

We reserve the right to suspend your account if in our reasonable opinion you have failed to comply with any of these Terms.  We may also suspend your account and block you from using our Websites if you have failed to provide us with accurate personal details including a functioning email address, if we suspect you may be using an alias, or if you fail to respond to our emails.

PROHIBITED USES

You must not, without prior written permission from Universal Air:

  • create derivative works of any content from our Websites (or make any translation), or use any Universal Air logo without our prior written consent;
  • systematically download or print any part of our Websites;
  • include, mount or distribute any content from our Websites in other works (except to the extent permitted by law);
  • upload, send, post or submit any personal data to one our Websites unless you have a valid legal basis to do so;
  • provide or make available by electronic means to any third party, paper or electronic copies of any content from our Websites; 
  • use any web crawler or similar technology to index content from our Websites or to scrape, build databases or otherwise create permanent copies of any part of our Websites, or keep cached copies longer than permitted by the cache header; or
  • misuse our Websites by knowingly introducing viruses, trojans, worms, logic bombs, spyware, adware or other material which is malicious or technologically harmful or designed to adversely affect the operation of the Websites or of any computer software or hardware relating or connecting to them.  You must not attempt to gain unauthorised access to any Website, the servers on which our Websites are stored or any server, computer or database connected to our Websites.  You must not attack our Websites via a denial-of-service attack or a distributed denial-of-service attack.

 DISCLAIMER

Our Websites 

We do not guarantee that our Websites or your account will always be available or that access will be uninterrupted.  We may suspend, withdraw or restrict access to all or any part of a Website at any time.  Universal Airs Websites are made available to you on an “as is” basis without any warranties including any as to accuracy, completeness, merchantability, quality of metadata, fitness for purpose or otherwise. Any statements made to the contrary are void. 

Universal Air does not claim ownership, endorse or take responsibility for any third-party products, information, guidelines, materials or services that may be described, offered, advertised or otherwise displayed on the Websites.  Our Websites may contain links to external websites.  Links are provided for your convenience and do not imply endorsement or approval.  We have no control over the contents of functionality of those website(s) and accept no responsibility for any loss or damages that may arise from our use of them.  We are not responsible for any website outside our Websites, and any such website use will be subject to the relevant terms, conditions and privacy policies of that website.

We do not guarantee that our Websites will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access our Websites.  Where our Website has been translated into a language other than English, we do not warrant the accuracy or reliability of those translations.  The inclusion of any geographic or locational reference does not imply the expression of any opinion whatsoever on our part concerning the legal status of any country, territory, jurisdiction or area or of its authorities.

OUR LIABILITY TO YOU

To the fullest extent permitted by law, we expressly exclude:

  • all conditions, warranties, representations and other terms which might otherwise be implied by law; and
  • any responsibility or liability for any direct, indirect, special or consequential loss or damage (whether caused by tort including negligence, breach of contract or otherwise, even if foreseeable) incurred by any user in connection with the Websites, the ability or inability to use any Website, any Job Advert or other content, and any employment or offer of employment arising as a result of, or in connection with, the use of any Website.

You agree that your use of any Website is at your own risk and that any damage or loss arising from your use and/or any reliance placed on its contents is your sole responsibility.  This does not affect our liability for death or personal injury arising from our negligence nor any other liability which cannot be excluded or limited under applicable law.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of any Website or to your downloading of any material posted on it, or on any Website linked to it.

Nothing in these Terms limits any liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else which cannot legally be limited.

COMPLAINTS

If you have any questions or wish to make a complaint, please contact us via email recruitment@careers.universalair.aero. 

Thank you to the Universal Air staff for sharing images to be used on the Universal Air careers site. The following images have been used from pexels.com

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