My name is Larisa, and I'm thrilled to have the opportunity to share my journey with you today. Originally from Romania, I've spent the past nine years soaring through the skies as a dedicated member of the aviation industry. Currently, I proudly serve as a Senior Cabin Crew member with Universal Air. Throughout my career, I've had the privilege of ensuring the safety and comfort of passengers while delivering exceptional service. I'm excited to share insights into my role and experiences with you all. As a Senior Cabin crew member, leadership is at the core of our role. We set the standard for service delivery, ensuring that every interaction with passengers reflects the ethos of Universal Air. Beyond leading by example, we also serve as mentors to our junior crew members, nurturing their skills and fostering a culture of continuous improvement. Safety is non-negotiable in aviation, and we undergo rigorous training to handle various emergency scenarios with calm and efficiency. Whether it's a medical issue, turbulence, or a more serious incident, passengers rely on our expertise and professionalism to navigate any situation seamlessly.Here at Universal Air, we aim to provide an unparalleled customer experience. As we are the face of the airline, responsible for creating memorable moments and exceeding passenger expectations. From personalized service to anticipating needs before they arise, we strive to make every journey with Universal Air a delight for our passengers. Conflict Resolution and Problem-Solving is a must in this position and Universal Air invests in ongoing training and development opportunities, ensuring that us, Cabin Crew members we are equipped with the skills and knowledge needed to excel in our roles. We are trained to handle conflicts and resolve issues swiftly and diplomatically. Whether it's a passenger dispute or a logistical hiccup, our ability to remain calm under pressure and find creative solutions is paramount to maintaining a positive onboard atmosphere. This role is multifaceted and essential to our commitment to service excellence. Through leadership, safety, customer experience enhancement, conflict resolution, and continuous development, we strive to elevate the flying experience for every passenger. In conclusion, our role at Universal Air is not simply a job; it is a calling—a commitment to elevating the travel experience and exceeding the expectations of our passengers at every turn. I am proud to have exceptional colleagues as part of our team, and we invite you to experience this.Thank you for your attention, and I am looking forward to welcoming you onboard soon!